The Avan Supermarket Website aims to gives you great online shopping services. We have set out the guidelines below to let you know what you can expect from us and see the terms on which you place your order.


"You" and "Your" means the person ordering Goods from Avan Supermarket, who must be over 18 years of age.
"Avan Supermarket or "We" or "Us" or "Our" means Avan Supermarket whose registered office is at 395-397, London Road, Mitcham, Surrey, CR4 4BG.
All our products are inclusive VAT
VAT Reg. NO:942889374
"Account" means your details and shopping history which is created when you register to shop through the our website.
"Deliver" means Us delivering the goods that you order to the address stated in Your order (and that address must be within Our delivery area) and "Delivery" and "Delivered" shall be interpreted accordingly.
"Let Us Know" means change or cancel Your order via Our Website or call us on our number. You may also write to Us at  Avan Supermarket, 395-397, London Road, Mitcham, Surrey, CR4 4BG. "Site" or "Website" means Our Website at and for the avoidance of doubt, excludes purchases of financial services goods, and from all other areas of Avan

Becoming a Customer

1.1 To place an order on Our Website You must be over 18 years of age, require Delivery in Our delivery area and have a credit or debit card acceptable to us in Your name.
1.2 When you register you will create a username and password which You must use whenever You shop with Us. Please keep these in a safe place as You will be responsible for all activities and orders made under Your password and username. If  you think that someone else may either know or be using Your username and password, please contact Us immediately.
1.3 We reserve the right to decline a new customer registration or suspend Your Account at any time and at Our sole discretion.


2.1 Our Website invites You to buy goods from Us. Once You have placed an order on the Website We will send You an order acknowledgement by email setting out what You have ordered with the in-store prices on the day of order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed Delivery of the goods to You or You have completed Collection of the goods from Us. At this time You become the owner of the goods. This means that You will have no legal liability in connection with Your order until Delivery or Collection (as applicable) is completed.
2.2 These terms regulate the supply of goods to You by Avan Supermarket. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.
2.3 The failure of Avan Supermarket to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Avan Supermarket reserves its rights in respect of these terms and conditions at all times.


3.1 Prices on the website are different (usually lower) from the prices charged in store on that day and as the store prices change, we update the website overnight. They are therefore a guide only.
3.2 As it is difficult to select loose items such as fruit, vegetables, etc to an exact weight, We'll charge You for the actual weight picked - and We always try and get as near as possible to the weight You ordered.
3.3 In addition to the price, a Delivery charge as shown at checkout will also be payable by you.
3.4 We will debit the price, plus any Delivery charge, from your debit or credit card before We have Delivered Your goods or You have Collected Your goods.
3.5 All prices quoted are inclusive of any Value Added or other tax

No Excuses Guaranteed

4.1 You can cancel or amend your order at any time before we process your order.
4.3 We do not provide refund for grocery items.


5.1 We do Our best to ensure that We have amazing availability but we do occasionally run out of some goods. When you place your order and if your chosen goods are not in stock at the time, we would substitute an alternative similar or better product and dispatch your order.

Delivering Your Goods

6.1 We always aim to Deliver Your goods within the Delivery slot We have agreed with You, but We cannot accept liability if We Deliver the goods outside of this slot or don't Deliver all or any of the goods in Your order.
6.2 Ownership of, and risk in, the goods will pass to You once We have Delivered Your order. If the delivery address stated on Your order is not the address where You live We will not be liable for any damage or detriment to the goods caused by their onward delivery to You.
6.3 We can only Deliver to an address stored in Your address book in Your Account section of Our Website. We can only make a Delivery to an address within Our delivery area.
6.4 You are responsible for the order "Click & Collect"


7.1 Whilst We take every care to Deliver Your order, We cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods Delivered to You arising out of Our supply or failure to supply the goods to You.
7.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.
7.3. The goods are sold to You on the basis that You are a consumer therefore We will not be liable for any special losses that You might suffer using, re-distributing or reselling the goods as part of a business.
7.4 With the exception of faulty goods or returns made in accordance with these paragraphs 4.1 to 4.3 of these terms, We shall not be liable for goods once they have been Delivered to the delivery address, stated in Your order and if You ask a third party to move, transport or deliver the goods to any other address following Our Deliver. We shall not be liable for anything that that third party might do to the goods.


8.1 If you find your card has been used without Your authority please tell Us within 24 hours of you being aware of the fact. You must also tell your card issuer within the time limits You agree in Your card scheme rules.
8.2 You must pay for Your order using a UK based credit or debit card and we would only deliver to your card registered register address for security reasons.


9.1 The colleagues who put together your order are carefully trained to select goods with a reasonable amount of time left on the expiry date (just as you would if You were in store shopping Yourself). However, please note that some fresh produce items naturally only have limited shelf life when they arrive in the store, therefore it is reasonable for them to have a shelf life of less than two days when they are Delivered or Collected.


9.1 The contents of the Avan Supermarket Website is protected by rights such as copyright, design rights, patents, trademarks and other intellectual property rights. Of course You can download and view the contents of the Avan Supermarket Website on a computer screen or print one copy of the contents for Your own non-commercial use as long as You keep within the copyright and proprietary notices.


10.1 This contract is subject to English law and the exclusive jurisdiction of the English courts.


11.1 If We make any changes to these terms We will let You know as soon as possible by posting the changes on Our Website - and We will update the date shown.

Avan Supermarket is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at

Information collected

Avan Supermarket collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of your information and your preferences

We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offer and news about Avan Supermarket products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

  • Once you have registered to use Avan, you will be provided with access to a "Contact Preferences" page that will allow you to tailor our commercial communications to your preferences.
  • To change your contact preferences simply click "Your Account" in the top frame and click "Your Contact Preferences". If you do not want to receive commercial communications from us, please select your choices by using the boxes available on that page.
  • We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
  • Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

Your information may be passed to and used by all Avan Supermarket companies. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on Avan Supermarket  uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on Avan advertisement on another site that links to Avan will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the Avan services you can use.

Access rights

To obtain a copy of the personal information  holds about you, please write with full details to us at: 395-397, London Road, Mitcham, Surrey, CR4 4BG  enclosing your cheque or postal order for £20 payable to Avan Supermarket.